Terms & Refund Policy

Terms & Conditions

These terms apply when you order a personalised song from The Keepsake Song Co. Please read them before you order. By placing an order, you agree to them.

1. Who we are

The Keepsake Song Co. is a trading name of Creative Mama Media Ltd, a company registered in England and Wales (company number 15684141), run by Edel. Our registered office is The Old Surgery, Park Street, Cheslyn Hay, South Staffordshire, WS6 7EF. In these terms, "we", "us" and "our" mean Creative Mama Media Ltd trading as The Keepsake Song Co., and "you" means the person placing the order.

You can contact us at TheKeepsakeSongCo@creativemamamedia.com or on +44 7783 459630.

2. What you're ordering

The Keepsake Song includes one original song written from the story you give us, the written lyrics and a full MP3, in your chosen genre, singer voice and mood.

The Keepsake Bundle includes everything in the Keepsake Song, plus a designed lyric artwork featuring a photo you supply (a digital file you can print and frame) and a second version of your song in a different style.

Add-ons (rush delivery and extra style versions) are bought separately and apply to an existing order.

Everything is delivered digitally, usually by email or download link. We don't send physical products.

3. Prices and payment

Prices are shown in pounds sterling (£) on our sales page and at checkout, and the checkout price is the total you pay. We are not VAT registered, so no VAT is added. Payment is taken in full when you order, through our secure payment provider, Stripe. We never see or store your card details.

Launch offers apply only while stated, and only to the number of orders stated (for example, "the first 15 orders"). We may change our prices at any time, but changes never affect an order you've already paid for.

4. Your order

Your order is accepted, and a contract between us begins, when your payment goes through and you receive our order confirmation. You must be 18 or over to order.

We may decline an order, or stop work on it, if what's requested is offensive, hateful, defamatory, unlawful or infringes someone else's rights, or if we're unable to make it for any other reason. If that happens, we'll refund you in full.

5. Your story

After you order, you'll receive a story form. The most important part is a two to three minute voice note about the person the song is for, sent by WhatsApp or as a typed transcription.

By sending us your story, names and any photos, you confirm that:

• you're happy for us to use them to create your song and artwork;
• you have the right to share any photos you send, and the people in them are happy for them to be used;
• the information is accurate, including the spelling of names. Please check these carefully, as the song is built around them.

Your delivery time starts once we have everything we need from you. Please send your story within 30 days of ordering. If you need longer, just let us know.

6. How your song is made

We're open about our process. AI tools help us gather the details of your person, and they produce the music and vocals. The lyrics are written, revised and refined by Edel until they're right for the person they're for. The singing voice is AI-generated, not a recording of a real singer.

Every song is created individually for you. Because songs are made in popular styles, your song may share general musical features (a genre, a feel, a common chord pattern) with other songs. It won't copy any existing song.

7. Delivery times

Songs are usually ready within 3 to 7 days of us receiving your completed story. Rush delivery aims to have your song with you within 48 hours of us receiving your completed story. Christmas orders must be placed by 16 December to be ready in time for Christmas.

We'll always do our best to meet these times. If something outside our control causes a delay, we'll tell you as soon as we can and agree what happens next.

8. Your preview and revision

Before anything is final, we'll send you a preview of your song. One revision is included: tell us what you'd like changed (for example a name, a line or a detail), and we'll make the changes within your original brief.

Please send your feedback within 14 days of receiving your preview. A revision can't change the whole song into a different song; a completely new brief would be a new order. Extra changes after your included revision may be charged, and we'll always agree any cost with you first.

9. Using your song

Your order gives you a personal, non-commercial licence to use your song and artwork. You're welcome to:

• play it at home, at parties, celebrations, weddings and funerals;
• share it with family and friends;
• post it on your own personal social media.

You may not sell or resell it, use it in advertising or for any business, upload it to music streaming services (such as Spotify or Apple Music), or register it with any copyright or content identification system. Your order doesn't transfer copyright in the music, lyrics or artwork to you.

We'll never sell or reuse your song for anyone else. We'll only share your song publicly, for example as a sample on our website, if you give us permission.

10. Your right to cancel

Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel an online purchase. Our songs are personalised digital content made to your specification, so these rights work a little differently:

• When you order, you ask us to start work straight away. If you change your mind before you've sent us your story, you can cancel and get a full refund.
• Once your final song has been delivered, you agree that your right to cancel ends.

Our Refund Policy below explains what happens at each stage, and it gives you more than the law requires: a full refund if you don't love your preview.

11. If something goes wrong

If your files are faulty (for example, a file won't play or download) or what we deliver isn't what was described, tell us and we'll fix or replace it. If we can't, you'll be entitled to a refund under the Consumer Rights Act 2015. Nothing in these terms affects your legal rights.

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, or for business losses, as our songs are for personal use. Our total responsibility for any order is limited to the amount you paid for it. Nothing here limits our responsibility where it would be unlawful to do so.

12. Other things

We may update these terms from time to time. The version on our website when you order is the one that applies to your order. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.

Refund Policy

We want you to love your song. Here's exactly what happens if you change your mind or aren't happy.

How to ask for a refund

Email TheKeepsakeSongCo@creativemamamedia.com with your name and order details. Refunds go back to your original payment method within 14 days of us agreeing them.

Your information

We only use the information you give us (your contact details, your story, voice note and photos) to make, deliver and support your order. Payments are handled securely by Stripe.

When you order, we'll ask for your name and email so we can send your song and updates about your order. If you join the Song List, we'll use your name and email to send you news and offers from The Keepsake Song Co. You can unsubscribe at any time from any email. We never sell your information.

We follow UK data protection law (the UK GDPR). You can ask to see, correct or delete the information we hold about you, including your story and voice note, at any time by emailing us.

Got any questions?

Contact me. I'm always happy to help.

Email TheKeepsakeSongCo@creativemamamedia.com
Phone +44 7783 459630
Website creativemamamedia.com